Refund and Returns Policy
At Vertex Clean Solutions, we are committed to providing professional construction, staffing, rental, and support services. We strive to ensure customer satisfaction and deliver services efficiently and professionally.
Service Cancellations
Customers may request to cancel or reschedule services by contacting our team as soon as possible. Cancellation eligibility may vary depending on the service booked and the notice provided before the scheduled service date.
Refund Eligibility
Refund requests are reviewed on a case-by-case basis. Approved refunds will be processed to the original payment method within a reasonable timeframe.
Rental Services
For dumpster rentals, portable restroom rentals, and other temporary site solutions, cancellations and refunds may be subject to scheduling, delivery, pickup, and preparation costs already incurred.
Staffing & Labour Services
Once personnel have been scheduled, assigned, dispatched, or services have commenced, refunds may be limited or unavailable depending on the circumstances and work completed.
Service Issues
If you experience any issues with a booked service, please contact our team immediately. We are committed to reviewing concerns promptly and working toward a fair resolution.
Contact Information
Vertex Clean Solutions 305-954-0800
info@vertexcleansolutions.com
For questions regarding cancellations, refunds, rescheduling, or service concerns, please contact our team, and we will be happy to assist you.